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FREE worldwide shipping on orders over €200

Terms & Conditions


International Duties, Fees and Taxes:

  • All The Service Course prices are VAT inclusive for European Union member states. For all other locations you may be subject to pay additional duties, fees or taxes under the applicable taxation rules once a delivery reaches your country.


  • We are pleased to offer the following international shipping options.
  • Within Europe: Standard: €20 (typical ETA: 2-3 business days)
  • Outside Europe: Standard: €27.50 (typical ETA: 4-8 business days)
  • Please note: we offer FREE international shipping for orders over €300 using the code TSC300 at checkout.
  • If you have any questions or concerns please contact us at


International Duties, Fees and Taxes:

  • All The Service Course prices are VAT inclusive for European Union member states. For all other locations you may be subject to pay additional duties, fees or taxes under the applicable taxation rules once a delivery reaches your country.
  • Please review your local customs regulations prior to placing an international order.


We will accept returns of unworn, unwashed items of kit, accessories (including socks and caps) and equipment if it is returned to us within 11 days of receipt - the product must also be in its original packaging when returned via in store or by post.

If you would like to exchange the item, we can send out your new product once receiving your original product and we will do so with a small fee to cover shipping costs for the new product.

If in the event you are met with issues of defect within 30 days of receipt and it is a manufacturing fault, we will accept the return and issue you a full or partial refund or provide a like for like item.

We do not provide free shipping for exchanges.

Before sending a return or exchange, please contact us so that we can find the perfect solution to your specific problem.




 The following Bike Rentals T&Cs and FAQs refer to our flagship location of Girona. These also apply to our other locations, with some minor adjustments to allow for shop opening times, emergency contact details and similar - please consult with our other location teams as needed.

Booking page:


We have a two tier pricing system as follows

Standard bike €70 per day

Premium bike €90 per day

Multi day savings are available on a sliding scale based on duration of the rental period. 

A 10% group discount is also available, defined as a group of 4 or more people for 4 or more days. We request a 50% deposit and the balance due one month before the first rental day.

What’s included:

A booking includes the rental bike plus helmet, pedals (Shimano Road, Shimano MTB or Look), a saddle bag containing a spare tube, tyre levers, mini-tool and one The Service Course bidon (500ml).

Your rental bike will be fully-serviced by our experienced mechanics, prior to your arrival.

You’re welcome to use our shower facilities and lockers before and after your ride.

Co2 cartridges, extra bidons, extra tubes, tubeless repair kits and patches can all be purchased from our shop.

Booking process:

Please book your bike online here:

Bookings can also be made manually via email:

Security Deposit 

Upon arrival we will ask for a €200 security deposit to be held on your bank card, which will be released 48 hours after the rental is completed.

Collection, return and booking period:

We are open 9-5pm Monday to Saturday/Sunday (subject to off/on season months), your bike will be ready on the day of your rental.

A single day rental period is 9.30am-4.30pm (not 24 hours) with early/late times on request, subject to availability and additional fees. 

Upon request - and subject to availability, you can collect your bike on the evening before your rental is due to start.

Any bikes not returned by 4.30pm will incur a €30 late fee charge. This allows us to pay our mechanic(s) after hours to prepare the bike for the next day´s rental. We do not offer hourly or half-day rentals.

If you are not going to be back by 4.30pm, please call us to let us know as our staff will be worried about you, and we can make contingency plans.

Cancellations and refunds:

If a booking is cancelled 15 or more days before the scheduled start date, we will refund your deposit.

If you cancel between 14 days and 72 hours prior to your booking, we will refund 25% of the total booking cost.

No refunds are offered for a cancellation within 72 hours of the booking start date.

For all cancellations, however, we can hold your money for a future booking.


The Bike Rental Waiver is an industry-standard legal document which protects us in the event of theft or damage to the bike.

It must be signed by all guests each time a bike is rented from The Service Course.

To sign the Bike Rental Waiver please see:

Mechanical issues:

Should you have a problem during your rental period please let us know as soon as possible and we will do what we can to assist you. This could be an on-site repair, replacement or a refund.

The €30 late fee will be voided in the event of a major mechanical, i.e. that is not a puncture.

If we deem the problem to be our fault, we will offer a full refund for any lost days.

Emergency contact:

The Service Course Girona shop phone 0034972665406

The Service Course mobile phone 0034683547265

Taxi (English-speaking) 0034600486318 (Jose) or 0034608697050 (Xevi)

Hospital 003497294200

Lost, stolen or damaged bikes:

When you book with The Service Course we will take a security deposit in-store which will be returned to you if the bike is not stolen or damaged.

However, in the event of any damage, the cost of replacement parts will be charged to you. Not lost rental days, not RRP or any labour. The only thing we charge for is the actual cost of the replacement part or parts.

We highly advise making sure your bike rental is covered for damage & theft by your travel insurance policy.


If you have any questions not covered here please feel free to contact the team at

In case of disagreements we will refer to these T&Cs and the manager’s decision is final.


What are the options and what do you have available?

Our rental fleet is unique and consists of a wide range of bikes including custom builds with some great road and gravel bikes, and a mix of steel, carbon and titanium frames.

We will do our best to match you to the most suitable bike based on your sizing and other preferences

For sizing, we will need to know your saddle height (A) and reach (B)

A is the measurement in centimetres from the centre of the bottom bracket to the top of your saddle and B is the measurement from the tip of your saddle to the centre of your handlebars.

If you have a bike fit, please feel free to send this and we can determine the best bike for you.

Can I upgrade my bike with ENVE wheels and/or a power meter?

You can upgrade your booking as follows, subject to availability.

ENVE wheels €15 per day

Favero power pedals €10 per day

Stages crank-based power meter €15 per day

What gearing will my rental bike have?

Road bikes: We have both Ultegra and Dura Ace mechanical, as well as electronic groupsets.11-30 semi-compact is our preferred option, though not always guaranteed. Our road bikes are either disc or rim, though the majority are disc.

Gravel bikes: All our gravel bikes come with a 1x set up, with a minimum 40T chainring on front, and minimum 42 on the back.

What saddles should I expect, and can I bring my own?

Saddles are provided as standard with some limited options to choose from if you have a preference.

If you have a strong preference please feel free to bring your own and we will fit to your rental bike.

What brakes should I expect?

Our rental fleet has a mix of rim brakes and disc brakes.

The shifters are European style, meaning the front brake is on the left, and back brake is on the right.

We can change this around for you, but there is a €40 labour charge. Please let us know in advance.

Do you provide a lock with rental bikes?

We do not supply locks with our rental bikes.

Take extra care with our rental bikes as the cost of a replacement will be on you.

Never leave your bike unattended while out on a ride, as bikes can be stolen in an instant.

Where can I store my bike during multi-day bookings?

You can keep your bike at your accommodation but take care of it as you would your own bike.

You are also welcome to leave your bike at The Service Course each evening, but take note of our opening times.

Is it possible to deliver rental bikes to my hotel?

We can deliver bikes to hotels, guesthouses and other locations outside of Girona

Please get in touch for a quote. Note, we will also charge for a mechanic to bring the bikes and take care of the bike set-up, pedal installation, etc.

Can I rent a bike computer/GPS device?

You can rent Wahoo GPS devices for €5 per day if renting a bike from us, or €10 per day if you have your own bike.

Each Wahoo contains our 24 favourite rides across road and gravel, with a range of distances.

Is it possible to book a private guided ride?

Our experienced guides can be booked for half day (up to 3 hours) for €90 per group of 7, or full-day ride up to 6 hours (€170 per group of 7)



We require a €500 deposit per person to secure your booking. 10 weeks before the trip starts a final invoice will be sent with the remaining balance.

For group bookings (5+ people) 50% deposit is required and 10 weeks before the trip starts the final invoice will need to be settled.

Once a tour/package is booked, 25% will be non-refundable. Within 4 weeks of the tour start date, 50% will be non-refundable. Within 7 days of the tour start date, 75% is non-refundable.

To ensure peace of mind, in case of ongoing international travel restrictions, for all 2022 bookings you have the option to move your booking to any future date if you cannot attend your trip. This needs to be done 30 days prior to the start of your trip, otherwise our normal T&Cs will apply. We will review any sudden changes to international travel restrictions on a case by case basis.

We strongly recommend you have your own travel insurance for the duration of the trip, in case of illness, accidents or simply last minute cancellations from your part. In case you are unable to complete your trip due to sudden onset illness or crashing, The Service Course will provide a gift card or travel credit to the value of 50% of the services remaining that are available for cancellation.

If you have any questions about current or future bookings, please don’t hesitate to get in contact via


Once a guided ride is booked, 25% will be non-refundable. Within 48 hours, cancellation is non-refundable.


This website is operated by The Service Course. Throughout the site, the terms “we”, “us” and “our” refer to The Service Course. The Service Course offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Service Course, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless The Service Course and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Carrer Nord 20, Girona, CT, 17001, Spain.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at




When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: The Service Course Carrer Nord 20, Girona, CT, 17001, Spain


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at The Service Course

[Re: Privacy Compliance Officer]

[Carrer Nord 20, Girona, CT, 17001, Spain]


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